Return Policy & Frequently Asked Questions

What is your return policy?

All sales are final.

 

What if something arrives damaged?

If something is damaged you have 3-5 business days to inform us once the product is received at info@alwaysxo.com

 

Can I request a specific delivery date?

Depending on customization, yes we can usually meet a delivery date request. Please contact us at info@alwaysxo.com.

 

Can I order the pre-curated gifts and send them to multiple addresses?

Yes, please follow the instructions the product page. A member of the Always XO team will be in contact to confirm your order. If you have additional questions contact us at info@alwaysxo.com.

 

How long do custom gifts take to ship?

Once we confirm your custom order the gift will take 3-4 weeks for delivery.

 

GIFTING QUESTIONS

Do the pre-curated gifts come with a note?

Each Always XO gift includes a notecard we will handwrite for you provided the the message. We also offer specialty cards at an additional cost on our product page.

 

Do the pre-curated gifts ever change?

The pre-curated gifts do change! Make sure to come back and check often as they change seasonally and we will have some special guest curating gifts as well :)

 

My purchase from Always XO is a gift. Will a receipt be included in the package?

We never include receipts or pricing with the gifts. A receipt will be directly emailed to you.

 

Can I customize a curated gift?

Yes we love to customize! Please contact us at info@alwaysxo.com and a member from our team will return your email within 24 hours.

 

Any Other Questions?

Please contact us at info@alwaysxo.com.

 

CUSTOM & CORPORATE GIFTING SERVICES

How do your custom gift services work?

Always XO started as a custom gifting company. Email us at info@alwaysxo.com and a member of our team will be in touch within 48 hours. We also have an online form if you looking to fulfill gifts for your wedding.

 

Do you curate gifts outside of weddings? Baby shower? Corporate? Housewarming?

Yes! We started with weddings but we can create special gifts for everyone on your love list. Email us at info@alwaysxo.com and someone will be in touch within 48 hours.

 

BILLING & PAYMENT

What forms of payment can I use?

Paypal, VISA, MasterCard, AMEX, and Discover.